Link: Seth's Blog: Clueless.
Seth Godin draws our attention to the clueless companies giving us bad customer service and trying to dress it up as business as usual. Remember the last 6 months of bad customer service I experienced at Wells Fargo? Clueless was definitely the operative word there.
The Wells Fargo Fiasco, by the way, has finally been resolved by a single attentive, sharp and customer-service driven woman at their Anchorage headquarters. She singlehandedly salvaged our business banking relationship with Wells Fargo by listening, empathizing and then not only offering solutions that made sense but taking immediate action to rectify everything that was wrong. Within 2 weeks, our business banking was functioning properly. That woman deserves a promotion AND a raise. She already has our sincerest thanks.
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