Link: Web not posting tweets from people I follow.
While I'm bumming that Twitter is currently Tweetless - or at least the majority of the Tweets of people I'm following are not being seen - I'm excited to see a site like Get Satisfaction online.
How many times have I complained that customer service sux these days, especially since many companies have outsourced their customer service lines to fill-in-the-blank non-Native English speaking countries? Hey, I'm not being anti-other-countries-who-don't-speak-English here. I'm being anti-bad-customer-service.
I'm looking forward to exploring the Get Satisfaction site more when I have the time, however, just being able to go to it today to find out why Twitter is having its Tweetless moments this weekend is comforting somehow. Gives me that "oh, good, it isn't just me" feeling as well as shows me that Twitter cares, Twitter is listening, and Twitter is responding. They have a company rep monitoring their Twitterfeed on Get Satisfaction's site and responding to the feedback.
I encourage every company out there who relies on customers to get their feed on Get Satisfaction now and to monitor it diligently. (Wells Fargo, are you listening!?!?)
And all of you customers out there, sign up with your own account and participate. Our voices must be heard!
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