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August 26, 2008



I'm one of those Earthlink support people who had their job outsourced. What you went thru is ridiculous, entirely unnecessary, and flat downright stupid. When I worked there, to convert your regular account to an email account was as simple as 1,2,3, literally, All I had to do was make one change in one database. Bang, done just like that, your call would have been handled in less than 30 seconds.

Even though I no longer work there, I apologize to you that you had to put up with such crappy service. It is a shame that such a great company chose to self-destruct by getting rid of their best asset - people who cared. They are now trying to buy up what little dial-up business is still around. I wonder if they intend to invest in buggy whips as well.

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